ACR365 Privacy Policy — We are always vigilant in protecting your information

1Introduction

ACR365 ("we", "our platform") is a trusted online betting service for players in Bangladesh. This Privacy Policy explains how ACR365 collects, stores, and uses your personal information. It applies to everyone who uses our services.

By using ACR365's services through our website, mobile app, or any other digital channel, you are considered to have accepted this Privacy Policy. Please read it carefully before creating an account.

ACR365's Privacy Policy has been developed in accordance with international data protection standards. We believe you have full rights over your personal information, and upholding those rights is our responsibility.

2What Information We Collect

ACR365 may collect the following types of information. Each type is collected for a specific reason, as explained in this policy:

3How We Collect Information

ACR365 collects your information in several ways:

• Directly from you: Information you provide directly when completing the registration form, submitting KYC verification documents, contacting support, or making a payment.
• Automatically: Information is collected through cookies, log files, and tracking technologies when you use our website or app.
• From third parties: Limited information may be received from payment providers (bKash, Nagad, Rocket), identity verification services, or fraud prevention services.
• Social Media: If you log in using a social media account, we receive information authorized by that platform.

We only collect the minimum information required in each case. Collecting excessive or irrelevant data goes against ACR365's policy.

4Purpose of Data Use

ACR365 uses the information we collect for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide betting services, process payments, and handle withdrawals.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your questions or complaints.
• Personalized Experience: To show you offers and promotions tailored to your preferences.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: For analytical purposes to improve platform performance and enhance user experience.

5Data Sharing

ACR365 never sells or rents your personal information. However, in certain limited circumstances, data may be shared with specific parties:

• Payment Provider: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• Identity Verification Services: Documents are verified through approved verification services as part of the KYC process.
• Legal Authorities: Information may be disclosed to comply with court orders, government investigations, or other legal obligations.
• Fraud Prevention: Limited data may be shared with industry-standard fraud detection services to help prevent financial crime.

In all of the above cases, third parties are required to comply with ACR365's privacy standards and may not use the information received for any other purpose.

6Cookie Policy

ACR365 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

7Data Protection

ACR365 follows industry best practices to ensure the highest level of security for your data:

• SSL/TLS 256-Bit Encryption: Military-grade encryption is applied to all data transfers.
• Firewall & Intrusion Detection: Our servers are monitored around the clock and any suspicious activity is blocked automatically.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing is conducted by independent third-party security experts.
• Restricted Access: Your information is only accessible to authorized staff, and every access is logged.

8Data Retention Period

ACR365 retains your information only for as long as necessary. Once the retention period ends, data is securely deleted:

• Account Information: For the duration of your active account and for 5 years after it is closed.
• Transaction Records: 7 years, in accordance with financial regulations.
• KYC Documents: 5 years after account closure (as required by law).
• Support Contact: Up to 3 years after last contact.
• Analytical Data: In anonymized form, for up to 2 years.

Unless required by law, all your data will be permanently deleted after the designated retention period.

9Your Rights

Under ACR365's Privacy Policy, you have the following rights:

10Children's Privacy

ACR365 does not intentionally collect information from anyone under the age of 18. Our services are strictly for adults.

If we are notified that a minor's data is present in our system, we will immediately close that account and delete all associated information.

If you suspect a minor is using ACR365, please contact us immediately.

11Third-Party Links

The ACR365 platform may occasionally contain links to partner or third-party service provider websites. These external sites have their own privacy policies, and ACR365 is not responsible for them.

We recommend reviewing the privacy policy of any external site before visiting it. ACR365 accepts no responsibility for the content or privacy practices of third-party websites.

12Policy Updates

ACR365 reserves the right to update this Privacy Policy as needed. When changes are made:

• The updated policy will be published on this page along with the date of the changes.
• You will be notified via your registered mobile number or email of any significant changes.
• Continued use of the service after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

13Contact

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us:

• Email: support@acr365.app
• Help Center: Help Center Page
• Response time: Within 24–48 hours